FAQS

WHAT SIZES DOES MARISOL WEAR? A: Marisol wears a size Small in all Malau products. For mid waist leggings, she can fit into both Small and Extra-Small sizes due to the stretch fabric. Consider how snug you prefer your activewear, as our collection features high-quality, resilient fabrics.

WHAT ARE MARISOL’S MEASUREMENTS? A: Marisol is 165cm tall. Her measurements are approximately: bust 35.5 inches, waist 26 inches, hips 36 inches.

WHAT IS YOUR RETURNS POLICY? A: We offer a 14-day exchange period for size only, provided the item is returned unworn, in original condition, and with tags attached. Please ensure the item is free from makeup, fake tan, animal hair, and scents of deodorant, perfume, or washing powder. Unfortunately, we do not cover return shipping for exchanges due to change of mind (color or item). Please choose carefully before confirming your order. Sale or sample items are not eligible for return. For exchanges, contact contact@malau.co.

HOW DO I EXCHANGE A SIZE IF YOU ARE OUT OF STOCK? A: Contact us at contact@malau.co with the desired size for exchange. If the size is unavailable, we can offer a refund less shipping costs.

WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM? A: If you receive an incorrect item (size or color), please email a photo to contact@malau.co for further instructions. We will reimburse shipping expenses with a receipt included in the return package. Ensure the garment is returned unworn with tags attached.

WHAT FABRICS ARE USED IN YOUR PRODUCTS? A: Fabric details are listed in the product descriptions on our website.

DO YOUR PRODUCTS RUN TRUE TO SIZE? A: Refer to our website for measurements to help you choose the best fit. For crop tops or sports bras, if you're between sizes, we recommend selecting the larger size due to a snug fit.

CAN I CHANGE MY ORDERED SIZE BEFORE SHIPPING? A: Contact us at contact@malau.co promptly before shipping. During high order volumes, we may not always be able to make changes in time.

WHEN WILL YOU BE RESTOCKING? A: Join our mailing list for updates on restock dates.

DO YOU OFFER AFTERPAY? A: Yes, Afterpay is available for Australian and New Zealand customers.

DOES SHIPPING INCLUDE IMPORT/TAX CHARGES? A: No, please refer to our Shipping page for information on import liabilities, taxes, and associated costs.

ARE MALAU PRODUCTS MADE ETHICALLY? A: Yes, Malau Collection works with a USA-owned and operated design and manufacturing partner. Our international factories adhere to ethical standards, including no child labor or sweatshops. They maintain certifications such as ISO9001, ACCORD BANGLADESH, BSCI Audited, and Wrap Audited, ensuring compliance with labor and environmental standards.